Privacy Policy

pekuyarataremeraiari is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our financial planning education services.

Last Updated: January 15, 2025

1

Information We Collect

We collect information you provide directly to us when you register for courses, contact our support team, or interact with our educational platform. This helps us deliver personalised learning experiences and improve our services.

Personal Details

Name, email address, phone number, postal address, and professional background information you share during registration.

Learning Data

Course progress, quiz results, assignment submissions, and participation in discussion forums or webinars.

Technical Information

IP address, browser type, device information, and how you navigate through our learning platform.

Communication Records

Support tickets, feedback forms, survey responses, and any correspondence with our team.

2

How We Use Your Information

Your information enables us to provide quality financial education and support your learning journey. We process your data for specific, legitimate purposes that directly benefit your educational experience.

Educational Services

We use your information to enroll you in courses, track your progress, provide personalised feedback, and issue certificates upon completion. Your learning data helps us understand which topics need additional explanation or practice.

Communication and Support

We contact you about course updates, upcoming sessions, technical issues, and respond to your questions. We also send educational newsletters and resources that complement your learning, but you can opt out anytime.

Service Improvement

We analyse usage patterns and feedback to improve our courses, fix technical problems, and develop new educational content. This analysis uses aggregated data that doesn't identify individual users.

3

Information Sharing and Disclosure

We don't sell your personal information to third parties. We only share your data in specific circumstances that support your education or comply with legal requirements.

We work with trusted service providers who help deliver our educational services, including our learning management system, email platform, and payment processors. These partners are contractually required to protect your information and use it only for specified purposes.

Third-Party Services

Our platform integrates with educational tools, video conferencing software, and analytics services. These providers may collect some technical data about your usage, but we carefully select partners with strong privacy practices.

Legal Requirements

We may disclose information when required by Australian law, court orders, or government requests. We'll notify you about such requests unless legally prohibited from doing so.

4

Your Privacy Rights

Under Australian Privacy Principles and applicable privacy laws, you have several rights regarding your personal information. We make it easy for you to exercise these rights.

A
Access Your Information
Request a copy of all personal information we hold about you, including your learning records and communication history.
C
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can modify most details through your account settings.
D
Delete Your Data
Request deletion of your personal information, though we may retain some records for legal or educational continuity purposes.
O
Opt-Out Options
Unsubscribe from marketing communications while continuing to receive essential course-related notifications.
P
Data Portability
Receive your learning progress and personal data in a portable format if you want to transfer to another education provider.

To exercise these rights, contact our privacy team at support@pekuyarataremeraiari.com. We'll respond within 30 days and may need to verify your identity before processing requests.

5

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorised access, alteration, or disclosure. Your data security is fundamental to our operations.

Our Security Approach

Encryption

All data transmission uses SSL/TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.

Access Controls

Staff access to your data is restricted based on job requirements, with regular reviews and mandatory privacy training.

Monitoring

We continuously monitor our systems for suspicious activity and conduct regular security audits and vulnerability assessments.

Backup Protection

Data backups are encrypted, stored securely, and regularly tested to ensure we can restore your information if needed.

While we implement strong security measures, no system is completely immune to threats. We promptly investigate any security incidents and will notify affected users if their information may have been compromised.

6

Data Retention and Deletion

We retain your information only as long as necessary to provide educational services, comply with legal obligations, or resolve disputes. Different types of data have different retention periods.

Active Enrollment Period

While you're enrolled in courses, we maintain complete records to support your learning and provide ongoing assistance.

7 Years After Course Completion

Educational records, certificates, and transcripts are retained to verify your qualifications and provide future references if needed.

3 Years for Financial Records

Payment information and invoices are kept for accounting and tax purposes as required by Australian business regulations.

1 Year for Technical Data

System logs, usage analytics, and technical information are deleted after one year unless needed for security investigations.

Immediate for Marketing Data

If you unsubscribe from marketing communications, we remove your contact details from promotional lists immediately.

You can request early deletion of your data, though we may need to retain some information for legal compliance or to maintain the integrity of certificates already issued.

7

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your learning experience, remember your preferences, and analyse how you use our platform.

Essential Cookies

These cookies are necessary for the website to function properly. They enable core features like secure login, course navigation, and progress tracking. You can't opt out of these cookies without affecting functionality.

Analytics and Performance

We use analytics cookies to understand which courses are most popular, where students encounter difficulties, and how we can improve the learning experience. This data is aggregated and doesn't identify individual users.

Preference Cookies

These remember your settings like video playback quality, language preferences, and notification settings to personalise your experience across sessions.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit some website features. We don't use cookies for advertising or share cookie data with advertising networks.

8

International Data Transfers

Some of our service providers are located outside Australia, which means your information may be processed in other countries. We ensure appropriate safeguards are in place for these transfers.

Countries We Work With

Our primary service providers are located in the United States and European Union, where we use services for cloud hosting, email delivery, and video conferencing. These regions have robust privacy frameworks.

Transfer Protections

We only work with providers who offer adequate protection for personal information, including contractual commitments, certification schemes, or equivalent privacy safeguards. We regularly review these arrangements to ensure continued protection.

9

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent website notices.

Minor updates, like clarifying existing practices or updating contact information, won't trigger notifications but will be posted on this page with a new "last updated" date.

Your continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you can close your account or contact us to discuss your concerns.

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about your personal information or this policy. Email: support@pekuyarataremeraiari.com Phone: +61 418 630 651 Mail: Privacy Officer, pekuyarataremeraiari
202/128 Carr St, West Perth WA 6005, Australia

We aim to respond to privacy inquiries within 48 hours and resolve most issues within two weeks. For complex requests, we'll keep you updated on our progress.